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Thank you for joining us, and welcome to Navan's Third Quarter Fiscal Year 2026 Earnings Conference Call. I will now turn the call over to Ryan Burkart, our Vice President of Investor Relations. Please proceed.
Thanks, operator. Good afternoon, everyone, and welcome to Navan's Third Quarter Fiscal 2026 Earnings Conference Call. With me on the call today are Ariel Cohen, our Chief Executive Officer and Co-Founder; and Amy Butte, our Chief Financial Officer. Before we begin, during the course of today's call, we may make forward-looking statements within the meaning of federal securities laws. These forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially, including the risks and uncertainties described in our earnings press release, our prospectus dated October 29, 2025, filed with the SEC on October 31, 2025, and our other filings with the SEC. In addition, on today's call, we will refer to non-GAAP income and loss from operations, non-GAAP operating margin, non-GAAP gross margin, and free cash flow, which are all non-GAAP financial measures that provide useful information for investors. Reconciliations of these non-GAAP financial measures to their corresponding GAAP financial measure to the extent reasonably available can be found in our earnings press release. With that, it is my pleasure to turn the call over to Navan's CEO and Co-Founder, Ariel Cohen.
Thanks, Ryan. Good afternoon, and welcome to Navan's first earnings call as a public company. This is a new beginning for Navan, but our mission is unchanged to make travel easy for every frequent traveler. That has been our obsession from day one. Travel is complex. It is fragmented. It rarely works the way business travelers need it to work. We have spent more than a decade rebuilding this category from the ground up. Our IPO confirmed the market's belief in both our platform and our strategy. As a public company, we operate with even greater discipline and transparency, and we are committed to delivering substantial high-quality growth for our shareholders. Before we get into our results, I'd like to take a moment to discuss Amy's departure. As announced, Amy will leave as Navan's CFO on January 9. Amy first joined Navan as a Board member in early 2024, and a few months later, she joined our management team to serve as our CFO as we prepared for the next step in our evolution.
Much like the role she played earlier in her career at the New York Stock Exchange, Amy helped build out our finance organization and prepare the company for the public markets. With our listing now complete and the business carrying strong momentum, it was the right time for her to move on to find her next opportunity. We wish her the best. Amy will help support a seamless leadership transition and will continue to serve as a strategic adviser to Navan while the Board conducts its search for the company's next CFO. Anne Giviskos, the current SVP, Strategic Finance and Chief Accounting Officer, will assume the role of interim CFO. Now let's talk about our business. Q3 was a strong quarter that demonstrated both the power of our platform and the operating leverage we are unlocking with AI. Revenue grew 29% year-over-year. Non-GAAP operating margin reached 13%, up nearly 9 percentage points year-over-year, reflecting both AI-driven gross margin expansion and the underlying leverage in our model.
Our execution momentum continues across our $185 billion addressable market. Our sales-led growth motion remains strong, especially in enterprise, where we signed the second largest European deal in our history with a CAC40 company. We also closed deals with Frasers Group and Axel Springer and recently launched major customers, including Visa, ENGIE, and a Fortune 500 healthcare company. Our PLG motion continues to grow rapidly in SMB and while still a small part of our mix, the velocity and efficiency are in line with what we've expected when we've invested early here. Customer satisfaction hit a high of 97% with NPS rising to 45, far above an industry average of 5. This reflects one thing: frequent travelers love the Navan experience. Travel and expense is critical infrastructure for modern businesses. It is how companies connect, sell, support customers, train teams, and build culture.
Navan exists for the people who make this happen: the road warriors, the finance teams, and the CFOs who need visibility, control, and savings. We are the only fully integrated end-to-end platform that solves fragmentation across three stakeholders. Business travelers enjoy a tailored and seamless experience with average booking times of just 7 minutes. There is no need to waste time filing expense reports after returning from a trip. Everything is handled quickly and efficiently, from booking the trip to receiving support on the road, minimizing the time spent on expense management. Customers get real-time visibility of employees' safety and spend, built-in policy compliance, and 15% median savings. Our suppliers and partners get direct access to high-value, frequent, predictable travelers. This creates a self-reinforcing flywheel. Higher adoption generates more data. More data trains our AI.
Better AI improves experience, savings, and control. Stronger performance increases adoption again. This is why we win and why our lead keeps growing. Our leadership in this space is being noticed by some of the largest organizations in the world. We are winning significant deals with global enterprises driven by structural tailwinds that continue to be strong. First, the network effect. As more companies adopt our platform, experience our ease of use, and see the savings it delivers, the word gets out, and we see more and more opportunities. Second is industry consolidation. There has been a lot of consolidation in the space among some of our competitors, and there is speculation of more. Consolidation is great news for us because it forces companies to reevaluate their solution, and we do very well when companies compare our modern platform to legacy solutions. Finally, the AI-native nature of our platform is a big tailwind because it puts us on everyone's list.
If a company wants to leverage AI to drive greater efficiency and deliver better employee experiences, and that is essentially every company today. We must look at Navan as the AI leader in travel and expense. The Visa launch this month was a good example. It was one of our largest launches ever. Visa, a world leader in digital payments, chose us as they seek to provide an innovative experience and high service levels for Visa travelers globally. Frasers Group, Axel Springer, and many others did not choose Navan for incremental improvement. They chose us because the old model no longer works for global enterprises. They want AI-driven experiences, real-time data, fewer offline bookings, smarter controls, and a platform their employees actually use. These wins reflect structural tailwinds and our accelerating enterprise leadership. AI is reshaping the travel and expense category, and Navan is leading that transformation.
AI has been at our core since our earliest days when we built machine learning to personalize inventory. When LLMs emerged, we immediately recognized the opportunity, but also the limitations. Travel is not answering a password reset. Travel is dynamic, personal, and high stakes. Mistakes have real consequences. Generic LLMs hallucinate; they decay over time. They cannot reason over inventory, policy, or travel logic. That is why we built Navan Cognition. Cognition is our homegrown AI agentic framework designed specifically for travel. It allows us to train and deploy unsupervised agents that handle complex travel tasks. We have proven this at scale for more than two years. Ava, our AI support agent powered by Cognition, handles over half of all our users' interactions with customer satisfaction at human levels. That reliability is why our non-GAAP gross margin expanded from the low 60s to over 70% today and hit 74% in Q3, an all-time high.
This is a transformation for both service quality and margins. Only Navan can do this today because only Navan built Cognition. There are three AI advantages we have that will define our future. First is Cognition itself, our agentic AI architecture. Second is data. More than 10,000 customers complete millions of bookings per year on one integrated platform, giving us a category-defining data set. Third is the Navan Cloud, our global real-time inventory network. It was built by over a decade of face-to-face negotiations and thousands of direct supplier connections. We believe nothing in the market can match its depth or its integration with AI. These assets position us to build the AI-powered travel booking experience of the future, which we call Navan Edge. It is in development now, and we look forward to sharing more soon. This paired with the support of real human agents during unexpected issues provides the ultimate travel solution for frequent travelers.
We are an AI-first travel solution designed for frequent travelers and their companies. Over the next year, our focus will be threefold: first, driving sustained high growth across all customer segments, channels, and geographies; second, accelerating innovation, especially around AI, meetings and events, and VIP; third, maintaining the right balance between growth and profitability. We will deploy capital where we have conviction, such as payments, expense, and foundational AI innovation while continuing to expand efficiency across the business. Our investment in Navan Cognition and Ava three years ago is a great example of this approach: deliberate, strategic, proprietary, and driving meaningfully better margins for our business today. Our success is directly tied to the frequent travelers' experience and the customers' strategic goals. That alignment is the core of our model. To the Navan team, thank you for your execution and discipline.
To our new shareholders, thank you for your confidence. This is just the beginning. With an integrated platform, a global travel network, and an AI core, Navan is uniquely positioned to lead the future of travel and expense. Before I hand the call over to Amy to review our financial results, I want to thank her for everything she has done to position Navan for success.
Thank you, Ariel. I'm really proud of what we were able to accomplish at Navan, including completing the IPO, and I wish the company and the leadership team continued success. Now I am happy to report that Q3 was a strong quarter that demonstrates our ability to deliver significant top line growth while simultaneously improving our profitability profile. As a reminder, we are a seasonal business. While we are reporting Q3 today, when we think about our business, we think about it annually over an entire fiscal year. Referencing our Navan business Travel Index, Q3 is seasonally strong. Let's start with some thoughts on the current environment. First, it's important to note that we have not seen an impact to our business from travel disruptions related to the government shutdown. We saw no impact in October during the height of the shutdown. In fact, it was a record month for Navan. As a seasonal business, we plan for a slowdown around the Thanksgiving holiday.
Just before the normal holiday slowdown, we saw a very minor volume impact for about four days, beginning on November 11 when the FAA announced flight cancellations. There was an offset here as we benefited from higher airline ticket prices as a result of the reduced capacity. The net of these two offsetting impacts was not material relative to our outlook for Q4. Volume rebounded to normal levels immediately following the end of the shutdown. The current business travel environment remains robust, and our expectation is that these conditions will persist through the remainder of our fiscal year ending January 31. Again, it is important to remember that business travel is seasonal, and per our usual, our fiscal Q4 is expected to be seasonally lower than fiscal Q3. Now let's review the detailed results. Our revenue performance was excellent across the board. Total revenue for the third quarter was $195 million, representing a strong 29% increase year-over-year.
Drilling down, usage revenue was up 29%, while our subscription revenue grew 26% year-over-year. Gross booking volume reached $2.62 billion in the quarter, growing 40% year-over-year. Usage yield was 6.9%, down from 7.5% in Q3 fiscal year '25. As a reminder, usage yield can vary by quarter depending on the timing of supplier volume bonuses, quarterly mix, travel activity, and trends in our higher-yielding R&M business. Year-to-date usage yield is 7.1%. Payment volume processed through Navan cards was $1.13 billion, up 12% year-over-year. Payment volume is a place where we think we can increase attach over time as we put some of our IPO proceeds to work. Revenue from international customers represented 37% of our total in Q3 and is 38% year-to-date. Moving on to profitability. We continue to drive meaningful operating leverage in the business. Our non-GAAP gross margin expanded by approximately 200 basis points year-over-year to 74% in the quarter.
This sets a new high watermark for Navan, driven primarily by the continued automation of customer support through our virtual agent, Ava, and efficiencies gained through scale. Again, Q3 is our strongest quarter seasonally, and we would expect gross margins to compress in Q4, in line with normal seasonal trends. Historically, non-GAAP gross margin has come down 300 to 400 basis points between Q3 and Q4. Year-to-date, non-GAAP gross margin is 73%. Our non-GAAP operating margin was 13% in the third quarter, a substantial improvement of 870 basis points year-over-year. This expansion was driven by the strong gross margin gains I just mentioned, combined with increased efficiency across all three of our operating expense lines: sales and marketing, R&D, and G&A. We are committed to disciplined spending while investing for long-term growth. Finally, free cash flow was negative $11 million in the quarter, an improvement of 30% compared to Q3 fiscal year '25.
Before I provide our financial guidance, I want to take a moment to remind everyone of the key structural growth drivers underlying our business and which give us confidence in our outlook. I will also review our strong balance sheet. First, let me walk you through our growth algorithm. Despite operating on a usage-based model, we have a high degree of visibility into our expected revenue growth for the following year. Our net revenue retention was above 110% in fiscal year '25. This means that the first ten points or so of annual revenue growth have come from our existing customer base historically. This expansion is driven by three factors: underlying organic growth in our customers' businesses, leading to higher travel spend, some degree of travel price inflation, and increasing product attachment. As of the end of fiscal year '25, 36% of our customers attached to three or more products.
We are focused on attaching more payments, online meetings and events, and on-platform VIP services in the future. The next component of our growth comes from what we call the customer ramp. If we were to include the impact of customer ramp in our net revenue retention calculation, as some other usage model companies do, our NRR would have been greater than 120% in fiscal year '25. The average time to launch and ramp across our customer base is 60 days and 5 months. Enterprise has the longest ramp and growth customers have the shortest in days. We are actively working to shorten the time across our channels and across our customer segments. Finally, we achieved the remainder of our annual growth from new customers, and we are seeing momentum across channels, customer segments, and geographies, as Ariel already talked about. As I mentioned at the outset of my remarks, our successful IPO has significantly fortified our balance sheet.
We have streamlined our capital structure to improve our cost of capital and reduce our interest expense going forward. We believe we will be more efficient because we expect to get better terms as a public company and the health of our balance sheet lets us extend our capacity. We expect this to play out in growing payments revenue longer term as we are able to extend credit to more customers when we choose. As a reminder, we do not provide credit to SMBs. As of the end of Q3, we held $809 million in cash and cash equivalents and $207 million in debt. We anticipate continued strong capital-efficient growth across our entire business, and our balance sheet is ready to support our global expansion. With that, let's move on to our financial guidance. Today, we are providing guidance for the fourth quarter and the full fiscal year 2026. We will provide guidance for fiscal 2027 when we report our Q4 and full year 2026 results next year.
For the fourth quarter, we are raising our guidance and now expect revenue to be in the range of $161 million to $163 million, which would represent year-over-year growth of 23% at the midpoint. Non-GAAP loss from operations is expected to be between $15.5 million and $14.5 million, representing a non-GAAP operating margin of negative 9% at the midpoint. For the full fiscal year 2026, we are raising our guidance and now expect total revenue to be in the range of $685 million to $687 million, up 28% year-over-year at the midpoint. Non-GAAP income from operations is expected to be in the range of $21 million to $22 million, representing a non-GAAP operating margin of 3% at the midpoint. Please keep the following modeling notes in mind as you update your forecast. As I mentioned earlier, we operate in a seasonal business. Historically, business travel tends to be strongest in the fall and the spring, which aligns with our fiscal Q3 and Q1.
Conversely, business travel typically slows down over the major holiday season and the summer months. Given this, you should expect fiscal Q4, which we are currently in, to be seasonally slower in volume than the Q3 we just reported. Correspondingly, margins in Q4 tend to be lower than Q3. These expected seasonal effects are fully reflected in the guidance we have provided. Given our commitment to maintaining the right balance between growth and profitability, we expect to be free cash flow positive for the full year of fiscal 2027. Finally, I would also encourage all of you to monitor the Navan Business Travel Index, which is published quarterly. It serves as a strong national and global indicator of the strength of the overall business travel economy. While the index only tracks a subset of activity on our platform and is based on calendar quarters, not our fiscal quarters, it remains an excellent resource for monitoring directional trends in the macro business travel environment.
Thank you all for your time today and for the continued support of Navan. We are excited about our position in the market and confident in our ability to execute on our growth strategy with continued financial discipline. We are now ready to open the call for your questions.
分析師問答
Our first question comes from Steve Enders of Citi.
Good to see first quarter out the gate here. I guess maybe just to start, I want to get a better sense for what you're seeing on the enterprise side of the business and how you're kind of viewing the opportunity to maybe capture some share from some of the managed incumbents at this time?
This is Ariel. We actually see strong momentum across all of our segments, but enterprise is really accelerating. And we're actually thinking that there are three reasons for that. The first one, we just have more customers that are happy with the service, with how efficient we are making their employees while they're on the road, but also from the savings from the platform's visibility and so on. So we really see these customers becoming ambassadors of Navan and bringing more customers in. The second is we just see consolidation in the marketplace, which is a great thing for us because the real competitor of Navan is actually do nothing. And when there is consolidation, customers, companies are reevaluating their solution. And when this is happening, our modern solution that is driven by AI compared to the old model, we always win. So that's the second reason that we see enterprise acceleration.
And the third one is actually AI. We are the only vendor in this space that is actually using AI to make the trip, the travel experience more effective, but also to allow for major savings, 15% on average for customers that are using us. So there are a lot of initiatives of AI right now in the enterprise, and we will always be there when companies want to use AI. So these three different things are really creating enterprise acceleration. And you can see customers that we won recently, a major CAC40 customer in Europe. We see Axel Springer in Europe again. We just launched Visa and also a major healthcare provider. So we see a lot of enterprise momentum.
Okay. That's great to hear. I guess for a follow-up, yes, I guess really good to see the gross bookings volume come in and accelerate. And I think it looks like the best growth that we've seen at least in our model here. Can you just help us maybe think through what drove the strength within GBV this quarter and maybe how to think about factors that maybe impacted usage yield this quarter as well?
Sure. Thanks for the question, Steve, and thanks for noticing the robust growth. I think it's really the overall go-to-market motion and strength across our channels and our segments. So the growth in GBV, if you kind of recall and think about our growth algorithm, there are really three parts, right? One is the NRR of our existing business, which has been over 110% in fiscal year '25. So as Ariel mentioned, customers are growing and they're attaching. Second is the ramping. So seeing the benefits of the customers we signed 6 to 12 months ago. And then the growth algorithm, which is the momentum of new customers, which will add on and ramp into next year. So all of that is leading to the GBV. When we think about the mix of business and we think about yield, we think about all of the different components, right? There are trip fees, there's supplier yield, which is dependent on the mix of how much is hotel, how much is air, how much is car, how much is rail as well as our ability, I think, more into the future to attach incremental products such as more payments and expense now that we have an expanded capital structure and strong balance sheet to do that and a focus on moving more of the meetings and events and VIP services from kind of that more traditional to our platform. So it really just speaks to the overall momentum in the business.
Our next question comes from the line of Noah Naparst of Goldman Sachs.
Can you hear me? Yes. It's Kash Rangan with Goldman Sachs. Congrats on your first quarter as a public company. Good to see the GBV growth, overall top line growth, and also gross margin and operating leverage. So I have a couple of things that I would like to ask you about. One is with respect to the large enterprise deals that you signed on, is it a complete enterprise-wide implementation? Or is it just a part of it? I'm curious if you could talk about how the revenue recognition of all the GBV lifetime value in these clients will flow through to the business? And as a follow-up question, if I could, the margin leverage you saw on the gross margin operating leverage line in this quarter, how sustainable is it? And if you can also talk about the sustainability of yield since it was 6.2% and the year-to-date is 7%. Are we right in expecting a bounce back in the yield in Q4? Congrats once again.
You've got a lot of questions in that.
This is my last call, right? My last call as an analyst. So I got to pack it all in.
Let's discuss the large enterprise deal, which indicates momentum in enterprise as mentioned by Ariel. Most of the enterprise deals we are signing now involve not just travel but multiple products from the start. The timeframe between signing and launching these deals is consistent, if not decreasing, and we are increasing our ramp-up speed, which is a key focus for our account management team. Regarding gross margin, we can leverage Ava to deflect 54% of customer support interactions through our AI support agent, alongside enhanced overall efficiency in our operations. It’s interesting that we’re achieving this while also investing in additional support for enterprise customers. Remember, Q3 typically has the highest gross margin, but all these factors contribute positively to our future. In terms of operating expenses, there was a 17% increase in OpEx compared to a 29% increase in revenue year-over-year for the third quarter.
Moving forward, we previously stated that fiscal year ‘27 will be a year for investment. We will keep investing in areas where we believe we have a competitive edge, like Edge, to capture a significant share of this large total addressable market. At the same time, we are dedicated to demonstrating scale, profitability, and efficiency as a public company. We have committed to being free cash flow positive in fiscal year '27, even while investing. There are many opportunities to enhance sales and marketing efficiency, overhead, and research and development.
Yes. And just to clarify something, when we are saying that we won an enterprise, it means the entire enterprise globally. So a company like ENGIE with a market cap of $30 billion, this is for the entire 15,000 employees. Same goes with Visa, the company that I've mentioned in the healthcare space and the recent wins in Europe. And it's really, really important because it's actually rare to have an entire enterprise adopting so fast. It's something that is important for the company, but that's what's happening in the case of Navan. The entire enterprise is adopting us globally.
Our next question comes from the line of Siti Panigrahi of Mizuho.
Great. Congratulations on your first quarter as a public company. I want to ask about your investment plans, specifically regarding Navan's focus on the PLG motion. Can you provide insight into your current investment strategy? When should we anticipate any revenue contribution from that? It's also noteworthy that you expect to achieve positive free cash flow by 2027. What impact on margins do you foresee stemming from this investment?
Yes. So I'll start with the Navan Edge and maybe Amy will take the second part. But Navan Edge is based on Navan Cognition, which is our AI platform. This is a Navan homegrown AI platform that is based on our data, our models. It's basically an agentic platform that was designed to support complex travel use cases. So everything that we've learned as a company in the last 10 years, you can really see it in Cognition. On top of Cognition, we've built Ava, which, as Amy mentioned earlier, is now deflecting or supporting 54% of the interactions when it comes to you need to change your flight, you need to apply unused credit, you are stuck in the airport and you need support. All of these things are done by Ava with really high satisfaction of around 80%. And then the second big application of Navan Cognition is going to be Navan Edge. Navan Edge is really us going after the frequent traveler, making sure to hyper-service them, first of all, with AI. So it will be a completely different experience. But then augment it with travel agents when they need to kind of intervene. So it's really, really after these high-end clients, which we believe that we are positioned to gain a massive share in that market.
So when it comes to investments, we started leaning into that investment probably the second half of fiscal year '26. We'll continue to make those investments in '27 and would look to see top line contribution more into fiscal year '28.
Great. And then one quick follow-up. You talked about some of these large deals that you signed. So what do you factor into your guidance when you guide for, let's say, 4Q at this point? Do you factor in kind of the ramp in that customer? Or do you want to see kind of their usage before you included that in the guidance? Any kind of color on the guidance philosophy will be helpful.
The guidance philosophy focuses on our active customers, which is why it’s so crucial. We utilize machine learning to predict not only what we anticipate will occur in the future but also to analyze it based on past data across various scenarios. We consider all existing and ramping customers, and if there are new customers, we factor in when we expect them to launch and ramp up. All these elements are taken into account when determining our guidance. Additionally, we examine new initiatives and our anticipated go-to-market returns, especially in SLG and PLG as a whole.
Our next question comes from the line of Samad Samana of Jefferies.
I will echo the congrats on the IPO. And Amy, it was great working with you, and I wish you the best in your future endeavors. We'll miss you. But maybe a couple of questions. I guess, first, I know we dug into what drove the upside in the quarter, and I heard Siti's question about guidance. But just as we think about the trends that drove the upside in Q3, how much of that did you maybe carry that trend line over into the Q4 guidance and/or maybe where maybe some of the conservative notes? And then I have a follow-up question as well.
Sure. I think all of the trends are in effect that are positive, right? We had strong results, good momentum across all our go-to-market channels and geographies, no impact from the shutdown, and we feel good about the trends we're seeing across the business. However, it wouldn't be an answer to a question if I didn't say, remember, we're seasonal and maybe take a look at the business travel index, both historically as well as we'll have the calendar fourth quarter come out in January. The fourth quarter for us, our fiscal year is seasonally lower. And when we think about our guidance, we are taking a prudent approach. And you know, probably because you all have encouraged us to build a track record and credibility early in this public company cycle, and that we'll continue to kind of remind you of the seasonality in our business, the usage-based revenue in our business, and all of the trends kind of taking place in travel as well. So we're going to try to be prudent and conservative and continue to prove out this durable growth model.
Great. And then, Ariel, maybe one for you. Just with the company now public, and I know it's only been a short amount of time, but have you noticed an impact on the profile or the visibility of the top of the funnel that you're seeing on the enterprise side and what that's done from either a competitive standpoint or helping the profile of the company or just even deals that maybe you're waiting to close? Just trying to extrapolate any changes now that you guys have a higher profile.
Yes, absolutely. We definitely experienced an increase in market awareness. Our sales teams are reporting that they are receiving significantly fewer questions about our long-term prospects, which is very important. They are also generating more leads as we become increasingly relevant and credible in the marketplace. Additionally, raising funds through our IPO allows us to be more aggressive in the payments sector, enabling us to develop a more complete solution. This positive trend is evident across the board, and we certainly notice a boost.
Our next question comes from the line of Chris Quintero of Morgan Stanley.
Amy, it's been a pleasure working with you, and I wish you all the best in this next part of your journey here. Maybe just to double-click on that CFO transition change. It is a pretty quick switch here. So could you provide us a bit more context? Is this always part of the plan here for you, Amy, to move on after the IPO is completed? Or has something else changed here?
Yes. Maybe I'll take it, and Amy can add. So I will just reiterate, we are very fortunate to have had Amy as our CFO in the last one and a half years. And it was really during an important time in our history, as Amy was playing a critical role in building our finance organization and making our company ready for being public. But we felt, or Amy felt, with our listing now complete and momentum underway, which we just shared with you across the business, and you can see it in the results, Amy decided that it's time for her to move on to our next opportunity. Me and the Board supported it. But we are definitely happy that Amy will stay as a strategic adviser and also promoting Anne to the new role. So that's kind of the transition, and maybe Amy can add to this.
Look, I am so proud of what we've accomplished. The financials are in incredible shape, the capital structure is in great shape, the team, the business. So it just seemed like the right time. So thanks for the question.
Understood. And maybe as a follow-up, one of your competitors, Corporate Travel Management is going through some issues right now. So, curious if you're seeing that act as a tailwind to help boost the enterprise momentum for you all?
I believe that whenever we observe consolidation or uncertainty within the competitive landscape, especially when established players are reassessing their market positions, it signals that Navan is gaining market share. This presents a significant opportunity for us. As Ariel noted earlier, we are witnessing a strong momentum due to the flywheel effect in our business. Additionally, many companies are now discussing the use of AI to enhance travel experiences. We are confident in our competitive edge; while anyone can generate an itinerary using AI, successfully converting that into a booking and an actual experience requires a fully integrated platform. Therefore, we are assured of our competitive positioning, not only against legacy and enterprise competitors but also in relation to new entrants and opportunities to capture market share.
Our next question comes from the line of Scott Berg of Needham & Company.
Nice quarter. I will echo the sentiment, Amy. We wish you well. Two questions for me. I guess let's start off with the usage yield in the quarter. I guess I can appreciate the puts and takes in any quarter. I think we've discussed that a couple of different times in length. But are you seeing anything in the business, I guess, in the last quarter that would suggest on an annual basis going forward that this take rate shouldn't be right around 7% plus or minus?
So we still feel comfortable with thinking about kind of a 7% rate. Remember that we have headwinds and we have tailwinds going into that. So the headwinds are Reed & Mackay, our more traditional legacy business has higher yields because it has a higher percentage of meetings and events and VIP. It is growing slower than our on-platform business. Therefore, as it becomes a smaller percentage of our total revenue base, the yield impact is a headwind to our overall usage yield. In addition, PLG's growth, particularly outside the U.S. is faster growing. It's the opposite and has a smaller yield than that 7%, something that we're looking at, can we attach more products rather than just travel to that PLG or growth customer. On the opposite side, on the tailwinds, we think about greater hotel attach. So if you remember, hotels have a higher yield than air, car, and rail. As well as the ability to attach more products over time to the existing customer.
And in particular, short term, we're looking at being able to attach more payments, being able to leverage the improved capital structure and balance sheet. For example, immediately after the IPO, we sat down with our enterprise account management team and talked about where we could extend more credit to customers, where it made sense, how we think about terms so we can be more competitive in the marketplace. And as we've mentioned, with the improved capital structure, we are lowering our overall cost of capital, and we're getting better terms with our partners, and we think that will be an uptick to our usage yield. So for now, we feel comfortable we have work to do, and we feel very comfortable with that 7% rate.
Understood. From a follow-up perspective, I'm curious about the expectations regarding credit and the timing for deploying the additional cash for credit payments. How should we view the potential impact on the business? Will this result in an immediate effect on the profit and loss statement in the next quarter or two, or will it be more gradual over several quarters?
I would say it's more the latter. It's more phasing in over fiscal year '27, seeing the impact into '28. Remember, it's not just about the capital. It's also about the product as we work to improve the product as well and meet what our customer needs are in that area. So I would say you kind of think about more once again as investing in '27, accelerating in '28. What is more short term is improved economics from our partners and lower cost of capital. So you'll see a decrease in our interest expense below the line. That should come down to approximately only $4 million per quarter now. And incrementally, we should be able to add a decent amount of basis points to our net interchange rate, our net interest income.
Our next question comes from the line of Jed Kelly of Oppenheimer & Co.
Congrats. And Amy, good luck. Just zeroing back on that 40% bookings growth, really strong. Can you talk about how the increase in direct connections with suppliers? Are you seeing higher conversion, better merchandising? Can you just talk about how the higher direct mix is kind of boosting your bookings growth?
Yes, 100%. So if I remind you, Navan, the entire product and offering is based on two platforms that we've developed. One is our cloud connectivity, which is basically the connectivity to airlines, hotels, to any type of content that is out there, and we do it globally. And direct connections to airlines, what the industry will call NDC really allows us to merchandise better to assure the right prices. So it creates a lot of trust with the travelers and the customers. It's kind of common in the industry that the traveler will look at a system and will say, I can actually find something cheaper outside; why are you making me booking and using this platform? You don't see it at Navan because of our connectivity to everything. So if it's out there, you will see it on the Navan platform. And when you kind of connect it with our AI platform, Cognition, you are making sure to show to our travelers the right things for them. So if I'm using a certain airline all the time, if I'm using a certain hotel all the time, the platform will actually tune all of this content to me, making sure that it will take no time to book something. In 7 minutes, you can book an entire business trip on our platform. So the connectivity and NDC and connecting directly to airlines and hotels is a major, major part of why we win.
Yes. And I love the story of the multi-city booking, right? It's a great example of having those direct connections using Cognition as a platform, but also just the ingenuity of people here at Navan and the engineers, right? Everyone said you couldn't do it on-platform. That would be one of those things you'd always have to pick up a phone. And now we can do it on-platform. So I think that's a great example of using all three things: the people, the AI, and the supplier connections.
Great. And then just as a follow-up, just around M&A opportunities, can you just talk about strategy going forward and just some of the efficiencies you can get now from a better tech platform?
Yes. Well, first of all, you notice that we've acquired in the past, and we've done it successfully. So as a company, we are always looking for opportunities. And when I'm looking at this, I'm looking at two things. First of all, what else can we bring on platform? We've talked in the past about the opportunities in the meeting and event space in VIP travel and so on. But also a major, major focus of the company today is continuing to iterate on Navan Cognition, our own AI platform and then to introduce it in Ava, but also in Navan Edge. And I want to iterate on something that Amy mentioned earlier, which is we are not planning here some demo to build an itinerary or something that is really an eye catcher. We are talking about a platform that will use AI with Navan Edge to book your entire trip, to plan your stay when you're on the go, to get support when you're coming back to ensure that you did it in the most efficient way.
So this is really advanced. And in this space, although we looked a lot of should we buy something, we actually didn't see something mature. The use cases are very, I would say, early naive, do not reflect the 10 years of experience that we have with the Navan team. So all in all, we are always looking for opportunities to accelerate our growth. But right now, in the space that is the most important for us, where we see the biggest opportunity, which is AI, we actually think that what we are developing in-house is significantly better than what you can find outside.
Our next question comes from the line of Andrew DeGasperi of BNP Paribas.
Congratulations on the IPO and the first earnings call. Amy, good luck to you as well. I wanted to ask about the SAP Concur Partnership with Amex GBT. Do you see this as a response to the success you've had in gaining market share? Also, could you provide some context on your thoughts regarding this?
I can address that. The traditional approach of linking various systems, such as using a booking tool like Concur and then a travel agency, is outdated. You typically start looking for something in Concur and then end up calling an agent. In today's world, where people expect everything to be online and benefit from machine learning and AI to enhance efficiency and the overall experience, relying on an agent feels entirely out of place. The difference between that approach and what we offer at Navan is substantial. Therefore, if you're asking whether we're concerned about it or if it matters to me, the answer is no.
That's helpful. I found it interesting and groundbreaking that Visa is leaving Amex. Can you share more about the conversations you had with them? What convinced them to choose your platform?
Yes. I think it's exactly what we are talking about. Think about it. Visa is one of the biggest fintechs in the world, and it's a modern company. And they are headquartered here in the Bay Area. For them to tell their employees to pick up the phone to book a trip, it doesn't make any sense. So Visa saw our product, saw our vision, so that they can save money by using Navan, so that they can save a lot of time with their employees globally, and they decided to join this journey. I think that when you are referring to the market and consolidation there and so on, at the end of the day, we are the disruptor in this space. We completely changed the business model. We've changed the technology, and I think that we are making an impact, and that's the pressure that you see in the marketplace and then all of these enterprise wins that you see.
I will tell you one of my favorite pieces of Visa is that, one, we were able to launch relatively quickly for such a large-scale enterprise. But more importantly, the adoption is really fast. And so they're ramping much faster than we expected, which validates their enthusiasm, and it also validates our focus on launching faster, ramping faster, particularly for these large enterprise customers.
Our next question comes from the line of Mark Schappel of Loop Capital.
Congrats on your first quarter as a public company. Most of my questions have been answered, but just one here, Amy, I wonder if you could just repeat your comments in your prepared remarks around the slowdown you saw before Thanksgiving.
Sure. So we did not see a slowdown in October. October was actually a record month. We actually saw about four days of slowdown versus what we anticipated before Thanksgiving, which was right about November 11 when the FAA actually restricted the number of planes that were flying. But after that, we had planned for a slow Thanksgiving week, and we're seeing activity rebound as anticipated in December.
Our next question comes from the line of Blair Abernethy of Rosenblatt Securities.
Best of luck to you, Amy. Ariel, just on the payments, back on the payments question, I'm just wondering if you could provide a little more color on sort of how you're approaching this market now that you have some more capital to put into it? And where are you pushing sales to drive new business? And sort of what does an ideal customer look like for you?
Yes. We experienced payments across nearly all segments except for SMB. The enterprise and mid-market areas have seen significant interest. The reason for this is that when payments are integrated into the program, employees can quickly submit expenses without any issues related to hotels, flights, and other costs. This aligns with our vision of making travel easier for frequent travelers, and payments play a crucial role in that. We are observing increased engagement in both the enterprise and mid-market sectors. With the capital we currently have, we can accelerate our efforts in these areas. Demand has always been present in this sector, and now we are strategically positioned to fulfill it.
That's great. And then if I could ask one more question about Navan Edge. Is this an upsell? Is there a revenue opportunity here? Or is this more about enhancing user engagement and activity on the platform?
Navan Edge is expanding our total addressable market. To clarify, we have the managed segment, where we replace existing providers for clients like Visa, and the non-managed segment, which includes customers who have never managed travel before or employees traveling independently. Navan Edge is targeting these non-managed customers, thereby increasing our market reach. Our business model remains consistent, generating revenue from booking fees as well as fees from partners and suppliers. We believe this strategy allows us to gain a competitive edge in this newly tapped market.
Thank you. Ladies and gentlemen, we have reached the end of Navan's time. This does conclude today's conference call. Thank you for participating. You may now disconnect.